Terms and Condition
While using the Custom Packaging House’s site, the user must agree to the terms and conditions indicated below. We retain the right to amend and replace these terms and conditions without prior notice. Visitors are recommended to visit this page both online and offline. Custom Packaging House owns the materials used to create our items. We do not disclose or sell our materials to any parties. We are authorized to provide free samples or exhibit custom-made printed boxes for customers to demonstrate their expertise and ideas.
Copyright Notice
Users acknowledge that all information and content displayed on the website, including written material, software, data, images, photographs, graphics, illustrations, designs, and maps, are owned by the authorities of Custom Packaging House.
Any alteration, copying, or updating of our data without the concern of the authorized persons is illegal. However, republishing, distribution, or transmission of the content is prohibited without the legal consent of the website owners.
User Activity on Our Site
Custom Packaging House is dedicated to providing a secure, respectful, and positive online environment for all users. To maintain this standard, we require that all visitors follow the following guidelines:
Respectful Communication: Whether you’re talking with other users, making comments, or contacting our support team, all communication should be respectful and free of abusive, discriminatory, or offensive language.
Prohibited Activities: Users are not permitted to engage in any action that violates applicable laws, infringes intellectual property rights, or jeopardizes the security and functionality of our website. If you want to print something that is beyond legal boundaries or any copyrighted work of any third party unless you have obtained the appropriate authorizations from the respective owners.
Information Accuracy: Ensure that all personal and transactional information presented on the website is correct and up to date. Misrepresentation and fraudulent activities are not permitted. We ensure to provide accurate and true information to the customers.
We have the right to remove any information that is indecent, abusive, or otherwise unlawful, but it is not their responsibility to remove material that violates terms and conditions or is deemed objectionable
Content Submission: When submitting content (such as reviews, comments, or uploads), make sure it is original, relevant, and suitable. Avoid spam, objectionable content, and unauthorized advertising.
Custom Packaging House has no authority over the material shared by our customers, so we cannot guarantee its validity, decency, or morality. We are not liable for any web content that you find offensive, illegal, or harmful.
Fair Use: Use the website properly, and without attempting to disrupt or overwhelm our servers, systems, or services. If you are a customer and place an order on our website, you may be confident that you have all of the required rights, authorization, and power to place an order, and that the company can develop unique items on your behalf. You guarantee that you are of adequate age to comply with court proceedings if you encounter any problems while using the website as a client.
By using our website, you agree to these terms. Violating our user conduct policy may result in restricted access or account termination. Thank you for your assistance in making our digital area a friendly environment for everybody!
Payment Order Placement and Cancellations
All our products’ prices are listed in USD (U.S. dollars). Orders must be paid in the same currency through an authenticated and approved payment method. Orders are processed once the total payment, including taxes and shipping charges, has been received.
To place an order, customers must provide the final design or product specifications, either as electronic files or hard copies. Once the final proof has been approved, the printing tasks are sent to our press department to begin production. No changes to timing, design, or product specifications are allowed at this stage.
Cancellation Policy:
Orders can be cancelled within 4 hours after proof approval. This will acquire a cancellation fee of $25 and 5% of the total payment as a processing charge.
Customers also have the option to cancel their order after the 24-hour window, but this comes with a cancellation fee of 50% of the total payment to account for the resources and time already invested in production. However, the company doesn’t assure that one can cancel their order after the 24-hour time limit
Returns and Refunds:
Non-Customizable Orders
We accept returns and exchanges for non-customizable orders within 15 days of receipt. The product must be new, unused, and in its original condition. Returns must be initiated by contacting our support team and returned by mail at the customer’s expense. A 10% restocking fee of the product price will apply to all accepted returns.
Custom Orders
Custom-made orders are crafted to your unique specifications and cannot be resold; therefore, all sales are final. However, if we determine a defective product, we are committed to replacing or discounting it.
Here are the terms for inspecting and reporting any issues:
- Any visible damage, defects, or reductions must be reported immediately upon receipt and noted in the transport document or other applicable documentation. If shipping damage is discovered after delivery, it must be reported within 3 days.
- Issues with dimensions, artwork, or any other production defect must be reported within 14 days of receipt.
- If a replacement is deemed necessary, the customer must return 100% of the defective product at their own expense within 15 days of delivery.
- Please note that the customer is responsible for shipping charges for returns, exchanges, or reorders.
The company reserves the right to make the final decision regarding the acceptance of returns, applicable restocking fees, and resolutions based on the product and specific circumstances.
Thus, our company aims to provide high-quality products and exceptional service. If you encounter any issues, don’t hesitate to contact us. Your satisfaction matters to us!
Sale Tax Policy
Customers ordering from within the state of Illinois are also required to pay sales tax. If you are tax-exempt, the company will need your tax exemption certificate when you place your order. Our packaging company is not responsible for the clearance of your taxes or any other legal payments.
Customer submitted Artwork
Custom Packaging House offers customized printing on your product boxes. However, by submitting artwork or files to our web portal, you guarantee that you hold the rights or have permission to use them. We are not liable for copyright infringement, and files must match our standards. We reserve the right to reject unsuitable or low-quality contributions.
The company requires your final artwork files to be 300 dpi (dots per inch) and in CMYK format. If you send files in other font sizes and not in CMYK format, the company will not be held liable for printing that is blurry, exaggerated, or does not meet your specifications.
No liability for errors
Once you approve the sample, Custom Packaging House is not to be considered responsible for errors in the final printed product, such as spelling and grammar mistakes, or font mistakes. Graphics punctuation, percolating marks Erroneous typefaces, Die lines, cropping marks. Cracks in folds Overprinting mistakes Difference in finished product size.
Moreover, we deliver all these boxes and packaging bags in flat shape. And you can easily assemble them by popping them out. All of the containers are pre-glued and settled.
Overruns and Underruns
The firm frequently delivers the exact number of items ordered, plus an additional amount. This additional amount of merchandise is provided for free. If fewer products are supplied or underrun, the corporation will simply deduct the quantity of provided products. The company follows the industry standard of providing 5% more or less of the provided products.
Shipping and Production Time
Production times vary according to order specifications. Shipping and delivery times vary depending on the method used and the region. While we aim for on-time delivery, delays due to carriers or unforeseen situations are beyond our control. Tracking information will be supplied after shipment for your convenience.
Normally you can get your product within 10 to 12 days of finalizing your order. Besides this, for the ease of our valued customers, we also offer a RUSH ORDER service, you can get your order within a week by placing a rush order with us.
Change our Website Terms and Conditions
Custom Packaging House reserves the right to amend its website and terms and conditions without prior notice to customers. The new modifications will take effect once they become part of our website’s terms and conditions. If you continue to use the website after new terms are implemented, it will be assumed that you have agreed to the new terms.
Contacting Custom Packaging House?
For any inquiries, please contact sales@custompackaginghouse.com or get your INSTANT PRICE QUOTE by calling us at ( 307 ) 271 5170. Get your RUSH ORDERS for Custom Printed Packaging Boxes, Custom Printed Mylar Bags and Custom Printed Paper Bags